PRIVACY POLICY
One Place Group (One Place) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
We’re committed to protecting your personal information and confidentiality. It’s important to us and is an integral part of our service to you. We want you to feel secure whenever you deal with us and that you understand how we protect your privacy.
To safeguard your personal information, we’ve implemented a number of practices, procedures and systems to protect your privacy whenever we collect, hold, use or disclose your personal information.
COLLECTION OF PERSONAL INFORMATION
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers.
One Place only uses personal information for the purpose specified or which is reasonably apparent at the time the information was collected, or for a related purpose for which the individual would reasonably expect it to be used.
The kinds of personal information that we may collect include:
your name, date of birth, age, occupation and employment details;
your postal address, email address and telephone number;
information about individuals who wish to purchase or express an interest to purchase a property from us;
information about individuals who wish to lease spaces and relevant information reasonably necessary to grant a lease;
when you use our website, your IP address, log-in details and website usage (see Cookies section below).
This Personal Information is obtained in many ways including and from third parties. We don’t guarantee website links or policy of authorised third parties.
HOW WE COLLECT PERSONAL INFORMATION
We will obtain your personal information only by lawful and fair means, and where practical, directly from you. If you provide your personal information to someone we deal with, we may obtain it from that person.
By using our services or providing personal information to One Place, you affirm that you consent, and you have the consent of any other individuals whose information you are providing, to One Place dealing with it under this Policy.
The circumstances in which we directly collect personal information will vary depending on the nature of the interaction. Some common ways we collect personal information directly from you are:
When you purchase, or express an interest to purchase a property
When you lease, or express an interest to lease spaces
When you register or subscribe for electronic direct mail outs
When you seek employment with One Place or are an employee
When you supply goods and services to One Place
Users of website, social media or other online services
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
SENSITIVE INFORMATION
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
Due to the nature of electronic communications and the public internet, we cannot guarantee that personal information will be protected against unauthorised access or misuse. We do not accept any liability for breaches due to human error, malicious or inadvertent disclosure, technology flaws or malfunction, or the improper actions of unauthorized third parties.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
COLLECTION OF COOKIES
One Place may also collect cookies from you during a visit to the One Place website. “Cookies” are data files (of letters and numbers) that we store within the hard drive of your computer when you interact with our website. Cookies are necessary to allow the website to function effectively and enhance security. Cookies can record information about the user’s visit to assist One Place in understanding the needs of the user.
When you visit our website, our servers collect routine logging information such as the pages visited, the time of your visit, your web browser and device type and the IP address associated with your request. We also collect referring URLs of website you have visited or will visit, data about the activities you undertake and how you interact with us online, such as what data is displayed, clicked on or shared, the click stream patterns, and the length of time you spend on our site or page.
If users of the One Place website do not wish to receive any cookies, they should set their browser to refuse cookies but this means that certain parts of the One Place website may not function properly.
RESOLVING YOUR PRIVACY ISSUES
If you have any issues you wish to communicate, One Place would like to discuss any issues about the Privacy Policy, please contact us by letter or by email with your issues or queries.
For information about privacy or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
POLICY UPDATES
This Policy may change from time to time and is available on our website. Last Updated 8 March 2023.