PRIVACY POLICY
Last Updated: 12 November 2025
One Place Group (“One Place”, “we”, “our”, “us”) is committed to providing quality services and protecting your personal information. This policy outlines our ongoing obligations to you under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Commitment to Your Privacy
Protecting your personal information and maintaining confidentiality are integral parts of our service to you. We want you to feel secure whenever you deal with us and understand how we protect your privacy. To safeguard your personal information, we have implemented practices, procedures, and systems designed to protect your information whenever we collect, hold, use, or disclose it.
Application of This Policy
This Privacy Policy applies to all personal information collected by One Place, whether through our websites, in person, by telephone, via social media, or through any other form of interaction.
What Personal Information We Collect
Personal information is information or an opinion that identifies an individual. The types of personal information we may collect include:
Your name, date of birth, age, occupation, and employment details
Your postal address, email address, and telephone number
Information about individuals who wish to purchase or express an interest in purchasing a property from us
Information about individuals who wish to lease spaces and relevant information reasonably necessary to grant a lease
Information about suppliers and contractors
When you use our website: your IP address, login details, browser type, and usage information (see Cookies below)
We may also collect information from third parties. However, we cannot guarantee the privacy practices or policies of those third parties.
How We Collect Personal Information
We will collect your personal information only by lawful and fair means, and, where practicable, directly from you. You may also consent to us obtaining your information from third parties that you have authorised to share it with us. Common ways we collect personal information include when you:
Purchase or express an interest in purchasing a property
Lease or express an interest in leasing a space
Register or subscribe to our email communications
Apply for employment or are employed by One Place
Supply goods or services to us
Use our website, social media, or other online services
By providing personal information to One Place, you consent (and confirm that you have the consent of any other individual whose information you provide) to us handling that information in accordance with this Policy.
Purpose of Collection
We collect personal information for the primary purpose of providing our services, communicating with clients and stakeholders, and managing our operations. We may also use personal information for related secondary purposes that you would reasonably expect, such as:
Direct marketing and communication about our developments or services
Research, analysis, and improvement of our products or services
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our communications or by contacting us directly. Your request will be actioned promptly and at no cost to you. When we collect personal information, we will explain, where appropriate, why we are collecting it and how we intend to use it.
Sensitive Information
Sensitive information, as defined by the Privacy Act, includes information about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade or professional association membership, criminal record, or health information. We only collect and use sensitive information if it is necessary for our functions and activities, and only:
For the primary purpose for which it was obtained;
For a directly related secondary purpose;
With your consent; or
Where required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect your personal information only from you. However, in some circumstances we may receive information from third parties (for example, real estate agents, service providers, or referrers). In such cases, we will take reasonable steps to ensure you are aware of the information provided to us.
Disclosure of Personal Information
Your personal information may be disclosed in a number of circumstances, including:
To third parties where you have provided consent;
To service providers and professional advisers assisting us in our operations; and
Where required or authorised by law.
If we disclose your information to recipients located overseas, we will take reasonable steps to ensure that those recipients comply with the Australian Privacy Principles or are subject to laws that afford similar protection. Where reasonably practicable, we will specify the countries to which we may disclose information. These may include cloud service providers or contractors located in countries such as the United States or Singapore.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. When your information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
Due to the nature of electronic communications and the public internet, we cannot guarantee that personal information will be completely secure from unauthorised access. We do not accept liability for breaches caused by human error, technological flaws, or actions of unauthorised third parties.
Access to and Correction of Personal Information
You may request access to the personal information we hold about you, or ask that it be corrected if inaccurate, incomplete, or out of date. Requests should be made in writing to the contact details below. To protect your privacy, we may require identification before providing access. We will take reasonable steps to ensure that your personal information is accurate and up to date. Please advise us if your details change.
Cookies and Website Analytics
When you visit our website, we may collect information using “cookies” — small data files stored on your device. Cookies help our website function effectively, improve security, and enhance your browsing experience. Our servers may also collect routine information such as pages visited, browser type, IP address, referring URLs, and visit duration. We may use third-party analytics tools (such as Google Analytics) that use cookies to collect information about how visitors use our website. This information is aggregated and does not personally identify you. You can opt out of Google Analytics tracking by installing the browser add-on available at https://tools.google.com/dlpage/gaoptout.
If you do not wish to receive cookies, you may adjust your browser settings to refuse them, although some parts of our site may not function properly.
Anonymity and Pseudonymity
Where lawful and practicable, you may deal with us anonymously or by using a pseudonym. However, in some circumstances, we may need to identify you to provide certain services or respond to specific requests.
Resolving Privacy Concerns
If you have any concerns, queries, or complaints regarding your privacy, please contact us at hello@oneplacecorp.com.au
We take all complaints seriously and will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
14. Updates to This Policy
This Policy may be updated from time to time and will be available on our website. We encourage you to review it periodically to stay informed about how we protect your information.